Question 1

How do I get a seamless lace install?

Accepted Answer

Start with a clean, oil-free hairline. Apply your lace adhesive in thin layers, letting each layer become tacky before laying the lace. Finish with melting spray and a melt band until everything is fully set.

Question 2

Which adhesive should I choose?

Accepted Answer

Lace Formula is our fast-drying everyday adhesive with an invisible finish. Lace Melt Formula is the extreme-hold option; its packaging describes it as waterproof and sweat resistant.

Question 3

Do I need heat protection before styling?

Accepted Answer

Yes. Our Heat Protector Spray is designed to be applied to dry hair before you use any heated styling tool.

Question 4

Are prices and product photography final?

Accepted Answer

Some items are still being photographed and priced. Anything marked Coming Soon is not yet available to purchase, and we never list a price we haven't confirmed.

Question 5

When will my order ship?

Accepted Answer

Orders are prepared within 1-2 business days. You'll receive tracking by email as soon as your parcel leaves us. See our Shipping Policy for full details.

Question 6

Can I return a product?

Accepted Answer

Unopened items in their original condition can be returned within 14 days of delivery. For hygiene reasons, opened adhesives, sprays and worn accessories cannot be returned. Full details are in our Returns Policy.

Question 7

Which payment methods do you accept?

Accepted Answer

Secure card payments plus Apple Pay and Google Pay where supported by your device and browser. Card details are handled entirely by our payment provider and never stored on our site.

Frequently asked questions